FREE Standard Shipping
We are happy to offer Free Shipping on all orders to all countries we sell to!
To review the full Shipping Policy, please scroll down to the bottom of the page.
Orders may ship in multiple packages. We do not ship Fridays, Saturdays or holidays.
We ship to all US state and territory addresses, as well as more than 20 other countries and regions.
Processing Times: Please allow a processing time of 2-5 business days (for our personalized jewelry, our processing times are up to 12 business days).
FREE OF CHARGE
|
Destination |
Delivery Time* | Delivery Time* |
| United States | 6 -15 Business days | $0.00 |
| Europe | 7 -21 Business days | $0.00 |
| Canada | 10 -21 Business days | $0.00 |
| Australia | 10 -21 Business days | $0.00 |
| New Zealand | 10 -21 Business days | $0.00 |
| Rest of World | 10-28 Business days | $0.00 |
*These are average shipping times. Delivery by a quoted date does not apply in the event of postal service interruptions, delays, or failures caused by events beyond the control of BenittaMoko-Jewelry. Shipping can sometimes take up to 28 days during busy seasons. If any shipping delays occur, they will be posted on this page. If delays of any kind occur, you will still receive your item; however, if 28 business days have gone by without any new tracking updates, please reach out so we can re-ship a new item.
Shipping status:
Once your order ships, you'll receive a shipping confirmation email that includes your tracking number and a link to track your order.
Please allow a few days for your tracking number to be updated by the shipping carriers.
We do not ship Fridays, Saturdays or holidays.
Your order may ship via a variety of shipping carriers.
International customs duty tax:
The customer is responsible for any customs or import duty charges related to their order.
Undeliverable shipping address:
If a customer enters an undeliverable shipping address that cannot receive deliveries from any of our carriers posted on our Shipping Policy page, and if the package cannot be returned to sender (ie. post office disposes of package), BenittaMoko-Jewelry cannot offer a refund. It will be the responsibility of the customer to re-purchase the items. It is the customer's responsibility to enter a shipping address that can accept deliveries from our shipping carriers.
Common FAQs:
When will my order ship?
We have a processing time of 2-5 business days* before your order ships for most products. For our personalized jewelry, our processing times are up to 12 business days.
*During the months of November through February, some of our items will have a 1-week processing time due to a recent spike in demand for our popular items. Please reach out if you have any questions.
What shipping carrier do you use?
United States Postal Service for US customers. Often times, USPS will contract to work out to "shipping partners" to help with presorting and consolidating a high volume of packages and ship them to their appropriate USPS hub locations.
We use Israeli Post shipping carrier for international customers. Once the product reaches its destination country, the parcel is handled by the local shipping carrier for that country (ex. USPS, Canada Post, La Poste, Australia Post, etc.).
My tracking states "USPS Awaiting Item," have you shipped my package?
Yes, we have shipped your package. Often times, you'll see "Merchant Order Receipt Notification, USPS Awaiting Item." This tracking update means that our fulfilment store has notified USPS on the date shown, the date that your package was shipped out, of your incoming shipment. USPS does not show tracking updates from other countries’ carriers. Once your package reaches a USPS facility and is scanned in by USPS, you will then begin seeing tracking updates on USPS.com.
Other times, you'll see "Departed/Arrived Shipping Partner Facility, USPS Awaiting Item." USPS works with a lot of "shipping partners. Some of them include Pitney Bowes, Kaleidoscope Services, VIPparcel, International Bridge, Inc., and OSM Worldwide. These shipping partners are also referred to as parcel expeditors, aggregators, and consolidators. They presort and consolidate a high volume of packages and ship them via ground delivery to their appropriate USPS hub locations.
My package is lost or I haven't received my package!
If your tracking information states that your package was “delivered” and you have not received it, you must address this with your local postal service. They know how to locate and retrieve your package. If you’re unable to resolve the issue with the shipping company, contact us and we’ll get to the bottom of it!
If your tracking information states “to be delivered,” then your package is still en route to your delivery address. If you have any questions, please reach out to us at benittamokojewelry@gmail.com
