Refund policy

 

Return & Refund Policy

To review the full Return & Refund Policy, please scroll down to the bottom of the page.

 

Before you make your purchase:

Please carefully review your shipping information. We can’t change your shipping address once your order has been submitted.

 

Cancelling an order:

We allow an 8-hour window to cancel your order before it begins processing. If you need to cancel, send an email to us at benittamokojewelry@gmail.com within 8 hours after placing your order. Include “Cancel in the email subject line. If 8 hours have passed, then please refer to our Return Policy below for returning the item(s).

BenittaMoko-Jewelry reserves the right to cancel an order, or certain items within an order, for any reason. Items/orders may be cancelled after the order is placed for various reasons, including, but not limited to, stock availability.

 

Can I make changes to my order?

We aren’t able to make any changes to your order once it has been submitted. This includes, but is not limited to, address changes or item changes.

 

Return window

BenittaMoko-Jewelry offers a 30-day return policy for new, unworn or defective items purchased from www.benittamoko-jewelry.com. You may return your item(s) in their original packaging up to 30 days after they have been delivered. If 30 days have gone by since your item(s) were delivered, unfortunately, we can’t offer you a refund or exchange.

 

Damaged or defective items

You may return these items. We require photos of the damaged or defective item(s). This helps us determine whether the damage was the result of manufacturing errors or if the item was damaged during shipment. Please email your photos to us at benittamokojewelry@gmail.com along with your order number and we will either send a free replacement or issue a full refund.

 

Short term sales, promotions, and coupon codes

Items purchased during temporary sales, promotions, or with a discount code of more than 15% off cannot be returned or exchanged unless the item has a defect due to our error. Please make your selections with care and review all product information and sizing before making a purchase. Need help or have questions? Please contact us.

 

Sale section

Sales of items purchased from our SALE section are final and these items cannot be returned or exchanged unless the item has a defect due to our error.

 

Personalized jewelry

Personalized jewelry sales are final and cannot be returned or exchanged unless the item has a defect due to our error. If you need help or have any questions, please contact us.

 

Jewelry oxidation

Oxidation is a natural process with base metal jewelry (copper, brass, bronze, alloy, etc.). We cannot accept returns for jewelry that has oxidized.

 

Please take off jewelry before swimming, showering, sweating, applying lotions or perfumes, etc. to keep your pieces looking shiny for as long as possible. If your piece does tarnish, you can use a polishing cloth to shine it up.

 

BenittaMoko-Jewelry reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time.

 

Exchange policy

Ordered the wrong size or color? No problem!

 

For exchanges, we accept any unworn or defective items purchased from www.benittamoko-jewelry.com.

 

For exchanges, the item(s) must be mailed back in their original packaging within 7 days of receipt or the exchange order will be canceled.

 

If any items you are exchanging for are no longer in stock due to inventory changes, we will refund your original form of payment.

 

You may exchange your item(s) for other item(s) of greater, equal or lesser value.

If you exchange for an item of lesser value, we will refund you the difference.

If you exchange for an item(s) of greater value, we will send you an invoice of the amount owed. This amount needs to be paid before we ship out the item(s) you are exchanging for.

 

When will I receive my refund?

Returns are normally processed within 7-10 business days. You’ll receive a return notification email to notify you once the return has been accepted. Please allow 5-10 business days for refunds to be posted to the original form of payment once the return has been processed.

 

Return shipping

For US customers: Please email us for a prepaid return shipping label. We will send you a PDF return shipping label that you will need to print out and attach to your package.

 

For International customers: Return shipping costs are the responsibility of the buyer and are non-refundable. Depending on the shipping method and carrier selected, your return package may take up to several weeks to reach us.

 

BenittaMoko-Jewelry is not responsible for returns until they reach our warehouse. Please keep your proof of postage receipt and ship your return using a tracking number. We cannot be held liable for return packages that are lost or stolen in transit. Without proof of receipt and delivery, we will not issue a return or exchange.

 

Undeliverable shipping address

If a customer enters an undeliverable shipping address that cannot receive deliveries from any of our carriers posted on our Shipping Policy page, and if the package cannot be returned to sender (ie. post office disposes of the package), BenittaMoko-Jewelry cannot offer a refund. It will be the responsibility of the customer to re-purchase the items. It is the customer's responsibility to enter a shipping address that can accept deliveries from our shipping carriers.

 

Price adjustments

If you have purchased items that are now on sale within our sale collection, we will happily offer you a one-time price adjustment if you contact us within 14 days of the original date of purchase. Credits will be applied back to the original form of payment.

 

We are unable to offer price adjustments for short-term promotions or discounts. We cannot retroactively apply promotions or discounts to orders placed before the promotion or discount was activated.

 

How to initiate a return or exchange:

Contact us at benittamokojewelry@gmail.com with your reason for return or exchange. In the email subject line, include “Return” or “Exchange” along with your Order Number.

 

If the item(s) were defective or damaged due to our manufacturing error, please send photos of the item(s). Please send a receipt or proof of purchase. Include “Damaged Item for Order #[YOUR ORDER NUMBER]” in the email subject line.

 

Once we receive your email, we will determine if a return or exchange is applicable and notify you of the next steps.

 

If approved, we will instruct you on where to send your return.

For US customers: we will send a PDF of a prepaid return shipping label.

For International customers: return shipping and its costs are your responsibility and are non-refundable. We will instruct you on where to send your return.

 

Once we physically receive the item(s) back, inspect the item(s), and determine that they are eligible for a return/exchange, your refund or exchange order will begin processing.

For Returns: You’ll receive a Return Notification email to notify you once the return has been accepted. Please allow 5-10 business days for refunds to be posted to the original form of payment.

For Exchanges: We will go ahead and ship out your exchange item(s) to the shipping address on your original order. We will send you a confirmation email with your new tracking number once your exchange ships out.

If you have any questions, please reach out to benittamokojewelry@gmail.com